Call Center Setup
Octopus Digital Network Asterisk Server is an advanced call-handling platform created for a highly integrated and customized call handling environment. This server can integrate with Dialer, CRM, Website and any other software to manage data of Clients.
KEY FEATURES OF CALL CENTER SETUP
- Call Center Supervisor and Agent Interfaces
- Quality Control with Live Monitoring
- Detailed Call Center Dashboard
- Configure for unlimited seats of the call center.
- Detailed Call Center Reporting tools
- Live Call Recordings
- Abandoned and Dropped Call Reports
- Recording messages
- Integrate with CRM
- Auto SMS
- Working Codes through CRM
- Agents Productivity Reports
- ROBO Calls Reports with Status
- Call Center Wallboard with Agents Stats
- Login/Logoff and Break Timings Report
- Live Monitoring of Queue Calls
- Soft phone Integration with CRM
- Off time Call Summary
- Promote your Business and Products through Call Center Services
Call Center Outsource Services
Today’s call center must be able to integrate multiple services, multiple systems and
multiple data sources to provide a seamless one-window facility to the customer.
Traditional ACD technology alone is, therefore, not sufficient to offer the advanced
services required by today’s customer.
ODN solves today’s call center puzzle which is integrated platform with a wide
array of call handling and contact management solutions. It offers all the tools and
combines the power of telecommunications with corporate database systems to deliver
powerful call control capabilities to enterprises, whether they are customer
support call centers, a 24-hour Help Line, help desks within a corporation, or businesses
seeking to differentiate through enhanced customer service.
Call Center Outsourcing Features
We do understand the seriousness and need of ensuring the security, privacy and confidentiality of their client’s information, and thus they are committed to the security of client’s data. The Client’s data and information is protected by firewalls which control network connectivity and are sophisticated enough to ensure the integrity of the system.
ODN is a platform for INBOUND (incoming voice traffic) and OUTBOUND (outgoing voice traffic) calling services for areas including but not limited to:
- a) Customer Support Services and Retention (In Bound / Out Bound)
- b) Tele-Marketing / Tele-Sales (Out Bound)
- c) Management Information / Customer Feedback (In Bound)
- d) Surveys (Out Bound)
ODN serves as the means through which the organization can create and maintain long term business relationship with its customers, while providing service satisfaction through its representatives. It is also a source of telemarketing and product information for the customers. Hence, the role of ODN Agent is one of the most important elements in our team and business operations.
Outsourcing Methodology
Based on the requirements of ODN’s Client, our project outsourcing methodology is initiated in these ways:
- Trained Agents with attractive voice and speaking skills
- Live Share Calls and Agents performance Reports
- Skilled IT professionals.
- Latest Furnished infrastructure.
- Proven offshore outsourcing model
- Multi-cultural & Multi-location
- Domain knowledge
- Flexible to work with the needs of the client
- Speed & agility (response time)
- Minimal turn-around time for issue resolution.
- Quick turnaround time
- Satisfied clients globally
- Consistent growth & performance
- Proximity to skilled manpower source
- Establishment work execution & delivery process
- Competitive pricing
Would you like to start a project with us?
Let's start a new adventure together! Contact the Team and describe your project. We will reach out to you very soon.